TERMS AND CONDITIONS
Thank you for choosing to book with AthensTransports. By making this booking you are entering an agreement with us. Please read our Terms and Conditions below.
All cancellations must be in writing and the Travel Agent or Guest needs to ensure they receive a cancellation confirmation for the specific booking.
Please note that:
The driver is waiting at the arrival hall holding a sign with your name on it.
- If you have a problem with finding the driver call us. Do not leave airport/port/hotel without calling us.
- Local number: +30 6942208420
- Emergency number: WhatsApp / Viber:+30 6972028049
Changes to Agreements
All quotations are subject to change and are subject to availability at the time of confirming a booking. If any services you require are not available, you will be availed with suitable alternatives that are available.
Personal Data We Collect
Information Related to Your Interaction with AthensTransports and the Services
Registration and Contact Information
We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Services. This information you provide may include your username, first and last name, email address, organization name or telephone number.
When you purchase the Services or make a booking through an Associated Venue with online payments enabled, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information ("Payment Information"). We describe below how Payment Information may be collected and processed under the main heading “Payment Information”.
Technical, Usage and Location Information
We collect and store identifiers from third party services (such as Facebook, Google and Twitter) if you choose this option to authenticate yourself in AthensTransports (as opposed to a password-based login).
User Data provided by AthensTransports Venue Administrators
If you are an administrator of a AthensTransports venue account, you may submit Personal Data corresponding to natural persons other than yourself into the Services for booking, hosting and processing purposes (“User Data”). User Data may include, without limitation Personal Data such as names, email addresses, organization names and phone numbers of persons interacting with the venue account ("Users").
We will only use, disclose and otherwise process User Data for the purposes set forth in your agreement with us for the provisioning of the Services (“Agreement”).
We collect and retain your Personal Data submitted in an identifiable format for the amount of time necessary to meet your request or fulfill our legal or regulatory obligations, unless it is in the legitimate interests of the Services and not prohibited by law to maintain the Personal Data for longer periods.
We specifically limit the retention period for certain types of information as follows:
How We Use the Personal Data We Collect
We use Personal Data in the following ways:
Sharing Your Personal Data with Third Parties
We do not sell, trade, share or transfer your Personal Data to third parties except in the following limited circumstances:
We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Services our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Services which we collected through our technology. If we are required under applicable law to treat such information as Personal Data, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.
When you make a purchase on the Services or make a booking with one of your Associated Venues that requires online payment, any credit card information you provide as part of your Payment Information is collected and processed directly by the payment processor. We never receive nor store your full credit card information. Payment processor commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security.
Other Access to or Disclosure of Your Information
The Websites contain features that enable you to make bookings with content that may be publicly viewable. You should be aware that any Personal Data you submit as part of those bookings can be read, collected, or used by other visitors to the Websites. You should contact your Associated Venues if you have any questions about the visibility of your Personal Data to the public.
Sharing your Personal Data with other AthensTransports Venues
If you are using the Services with a set of Associated Venues, an administrator of another AthensTransports venue account is able to manually add you to their users list, providing they know your email address and the final four digits of your stored telephone number (a security check). In doing this, that venue thereby becomes one of your Associated Venues. If your Personal Data does not include a telephone number, the venue is given access to the remaining information (first name, last name and potentially organization name) without a verification step.
At all times, you can see the list of your Associated Venues by signing into your account and viewing the venue-selection control in the navigation bar.
Use of Services by Minors
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services.
Your Rights, Controls and Choices
Opt-Outs: We may provide you with the opportunity to “opt-out” of having your Personal Data used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Services to you.
Communication Preferences: If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included on such communications or on the Services. Please note, however, that you may be unable to opt-out of certain service-related communications.
How We Respond to Do Not Track Signals: Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Services do not respond to this type of signal.
If you are a citizen of the European Economic Area (EEA) or Switzerland, you also benefit from certain rights granted by applicable law (most notably, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (as amended, replaced or superseded) ("GDPR")) but subject to limitations therein. These rights include the right of access, rectification, restriction, opposition, erasure and portability, and the right not to be subjected to automated decision-making. AthensTransports will respect your rights under this regulation. If you want to exercise those rights or find out more, please contact us.
Accessing, Changing and Deleting Your Personal Data
When you use the Services, we make good faith efforts to provide you with access to your Personal Data upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change and delete your information at any time. To do so,sign in to your account, go to your profile, and make the desired changes (or contact us if you are not actively using the Services). The following information can be accessed and modified on your profile page:
To delete this information completely, or to access and change other Personal Data stored about you, please contact us with your email address. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning Personal Data residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. We may also decline to process requests for Personal Data deletion if:
Your Personal Data may continue to exist in our backup databases, booking logs and server/analytics logs for a period of no greater than ninety (90) days after your Personal Data is deleted from our primary application database.
In accordance with the Data-Processing Agreements into which AthensTransports has entered with its third-party processors, we will forward the request to erase your Personal Data from any relevant and connected third-party system.
In any case where we provide Personal Data access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with the Agreement, you may no longer have the ability to access or update your Personal Data.
We may retain your Personal Data as necessary to support the Services, comply with our legal obligations or resolve disputes. Note that content you supply through transactions (such as booking titles and notes) may remain on the Services even if you cease using the Services, if we delete your Personal Data, or we terminate your access to the Services.
The security of your Personal Data is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your Personal Data. We limit access to Personal Data about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect Personal Data. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.
You have the responsibility to prevent unauthorized access to your account and Personal Data by selecting and protecting your login information appropriately and limiting access to your computer or device and browser, for example by signing off after you have finished accessing your account.
If we become aware that a data breach has occurred, we will notify any relevant supervising authorities not later than seventy-two (72) hours after having become aware of it.
Storage and International Transfer of Data